Issue - meetings

Report of the Leader

RESOLVED THAT:

1.    The 2022 Resident Satisfaction Survey results, and the baseline they provide for the new Corporate Plan priorities, be acknowledged;

2.    The survey be repeated in three years’ time to measure the impact of the Council’s corporate plan on resident satisfaction levels;

3.    The results be used to inform Council service plans to address areas in need of performance improvement and/or further investigation;

4.    The results from the survey be communicated to the Council’s partners that have lead responsibilities for areas where further improvement has been identified

The Leader introduced the report and explained that residents’ surveys are frequently carried out by local councils in order to collect statistically robust views from a representative sample of residents. CBC last undertook a survey in 2019 and the same questions were raised this year in order to benchmark against it. A representative 1,100 sample size was used which will provide accuracy of +/-2.9 % at the 95 % confidence interval.

The Leader gave the following highlights:

·         Overall, resident satisfaction with their local area as a place to live is at 90 %, which represented a 6 % increase from 2019 and was 9 % higher than the national Local Government Association (LGA) Polling Survey.

·         Satisfaction with the way the council operates has increased to 59%, an increase of 4% since 2019 and is now broadly in line with the LGA Polling Survey and if highways issues had been taken out CBC would have come out above

·         Satisfaction with parks and gardens is 90 %

·         Overall statements about Cheltenham as a place to live has come out above, with the largest increase recorded relating to Cheltenham having a positive future

·         Regarding town centre amenities the largest increase (+21%) in overall satisfaction was for events

Cabinet recognised the focus on high street regeneration which provides job opportunities but it was clear from the survey that the commitment to building more affordable housing should remain. Finally, the Leader highlighted the importance of the ethos of partnership working in the borough. The results of the survey would be shared with partners, particularly Gloucestershire County Council and the Police.

Members welcomed the report and commented that councillors received a range of views and opinions when talking to residents. This statistical data highlighted the positives.

RESOLVED (unanimously) THAT:

1.    The 2022 Resident Satisfaction Survey results, and the baseline they provide for the new Corporate Plan priorities, be acknowledged;

2.    The survey be repeated in three years’ time to measure the impact of the Council’s corporate plan on resident satisfaction levels;

3.    The results be used to inform Council service plans to address areas in need of performance improvement and/or further investigation;

4.    The results from the survey be communicated to the Council’s partners that have lead responsibilities for areas where further improvement has been identified