Issue - meetings

Report of the Cabinet Member Housing

RESOLVED THAT:

1.    The positive progress on outcomes made on the recommendations from the Strategic Housing Review Cabinet Report January 2021 be noted;

2.    To drive ongoing continuous improvement and to capitalise on further opportunities to strengthen the successful CBC/CBH partnership in the short, medium and long term:

a.    the Strengthened Partnership Programme, including existing and future actions and projects be embedded within business planning and priority setting between CBC/CBH as set out in section 6;

b.    A shared project be undertaken by CBC and CBH to drive continuous improvement in organisational culture to further embed and foster the ethos of partnership working and encourage shared values and behaviours that will deliver future positive change and success that will improve services and value for money for residents, tenants and customers.

The Cabinet Member Housing introduced the report, highlighting the progress made within the council’s partnership with CBH. The council and CBH had enjoyed a long and successful partnership, with tenant and customer satisfaction remaining high across their stock of 4,000 homes across Cheltenham. It was critical that the partnership continued to evolve and thrive, ensuring they were in the strongest possible position to support tenants, customers and the wider community. By working closely together, their collective capacity and ability to deliver for Cheltenham’s communities could be enhanced, in addition to driving efficiencies and improving value for money. Following an independent review by Campbell Tickell, a Cabinet report was agreed in January 2021 developing a program of work setting out opportunities, outcomes, savings and efficiencies. This report, following in the same vein as the last one to Cabinet in November 2021, sought to update Members on the partnership’s progress.

The Cabinet Member Cyber, Regeneration and Commercial Income thanked her for bring the report to Cabinet. He was familiar with the topic from his time in the Housing portfolio, and reiterated the value of partnership. It was important to keep in mind that the most important people were tenants and residents.

The Leader added that this was a positive update on where they were on their journey. It was essential to continually improve the service they offered and deliver the highest possible level of customer satisfaction.

The Leader moved to the vote, where it was unanimously:

RESOLVED THAT:

1.    The positive progress on outcomes made on the recommendations from the Strategic Housing Review Cabinet Report January 2021 be noted;

2.    To drive ongoing continuous improvement and to capitalise on further opportunities to strengthen the successful CBC/CBH partnership in the short, medium and long term:

a.    the Strengthened Partnership Programme, including existing and future actions and projects be embedded within business planning and priority setting between CBC/CBH as set out in section 6;

b.    A shared project be undertaken by CBC and CBH to drive continuous improvement in organisational culture to further embed and foster the ethos of partnership working and encourage shared values and behaviours that will deliver future positive change and success that will improve services and value for money for residents, tenants and customers.