Issue - meetings

Report of Cabinet Member Corporate Services

RESOLVED THAT:

1.    The updated draft Unreasonable Customer Behaviour Policy be adopted;

2.    Authority be delegated to the Customer Services Manager, in consultation with the Cabinet Member for Corporate Services, to undertake and implement any future updates to this policy.

In the absence of the Cabinet Member Corporate Services, the Leader of the Council presented the report, explaining that the updated policy provided clearer guidance on dealing with persistent and unfair complaints. The last review took place more than 10 years ago, and it needed updating to reflect the latest advice from the Local Government and Social Care Ombudsman, and to account for changing topics like social media. She emphasised the importance of being transparent about internal processes, and thanked Judy Hibbert for her work in putting the report together.

The Leader moved to a vote, where it was unanimously:

RESOLVED THAT:

1.    The updated draft Unreasonable Customer Behaviour Policy be adopted;

2.    Authority be delegated to the Customer Services Manager, in consultation with the Cabinet Member for Corporate Services, to undertake and implement any future updates to this policy.