Decision details

Award of contract for the provision of a digital platform/CRM solution

Decision Maker: Cabinet Member Customer and Regulatory Services

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


To proceed with an award of contract for the provision of a digital platform/CRM solution to the preferred supplier named in the confidential appendix

Reasons for the decision:

Following a robust procurement exercise undertaken jointly with Stroud DC and supported by Publica Procurement, One Legal and Acutance Consulting, CBC have identified the supplier in the exempt appendix as the preferred tenderer based on a quality and financially based assessment.


They offer the Low-code solution required by Cheltenham to accelerate its delivery of digital services to significantly improve the customer experience and maximise the use of CBC resource.

Alternative options considered:

A full options appraisal was undertaken as part of the business case prior to the commencement of the procurement exercise. The following options were considered:


  1. Do nothing
  2. Align technology with Publica partners
  3. Source and implement an alternative digital platform


The recommended option was ‘Option 3: ‘Source and implement an alternative digital platform’.

Other reasons / organisations consulted

There was no consultation in relation to this specific commission.

Contact: Darren Knight, Executive Director-People and Change Email:

Publication date: 05/10/2021

Date of decision: 01/10/2021

Effective from: 13/10/2021

  • Restricted enclosure  View reasons restricted