Decision details

To note the recommendations

RESOLVED THAT:

1.    The cash office located at the Municipal Offices be permanently closed, as demand on the Council’s payment office has been reducing year on year;

2.    A comprehensive communications plan be created to sign post customers to alternative payment arrangements;

3.    Customers that still need to pay bills in cash be offered the option of paying at Post Office locations within the borough;

4.    The option of making payments by cheque be phased out by December 2021, due to year on year reductions in the number of customers making payments this way.