Decision details

Draft Updated Corporate Complaints and Feedback Policy

Decision Maker: Cabinet

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

To consider the recommendations

Decision:

RESOLVED THAT:

1.    The updated draft Corporate Complaints and Feedback Policy be adopted;

2.    Key Performance information be regularly reported using the Clearview reporting system with an annual report to Overview and Scrutiny and the Executive Leadership team together with a summary of learning;

3.    Authority be delegated to the Customer Services Manager, in consultation with the Cabinet Member for Corporate Services, in respect of future updates to this policy.

 

Contact: Judy Hibbert, Head of Customer Services and Business Support Email: [email protected].

Report author: Judy Hibbert

Publication date: 28/01/2021

Date of decision: 26/01/2021

Decided at meeting: 26/01/2021 - Cabinet

Effective from: 05/02/2021

Accompanying Documents: