Cheltenham Borough Council
Cheltenham Borough Council

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Decision details

Payment access review - the future

Decision Maker: Cabinet

Decision status: For Determination

Is Key decision?: Yes

Is subject to call in?: Yes


To note the recommendations



1.    The cash office located at the Municipal Offices be permanently closed, as demand on the Council’s payment office has been reducing year on year;

2.    A comprehensive communications plan be created to sign post customers to alternative payment arrangements;

3.    Customers that still need to pay bills in cash be offered the option of paying at Post Office locations within the borough;

4.    The option of making payments by cheque be phased out by December 2021, due to year on year reductions in the number of customers making payments this way.

Contact: Darren Knight, Executive Director-People and Change Email: Email:

Publication date: 09/07/2020

Date of decision: 07/07/2020

Decided at meeting: 07/07/2020 - Cabinet

Effective from: 17/07/2020

Accompanying Documents: